Privacy Policy for Mana Sainikulu

Last Updated: July 29, 2025

This Privacy Policy describes how Directorate of Sainik Welfare, Telangana we collects, uses, and discloses your information in connection with your use of the Mana Sainikulu mobile application.

Our App is purely meant for the registration and monitoring of welfare activities of Ex-Servicemen and their dependents of Telangana State by Zilla Sainik Welfare Offices of respective districts in Telangana State and Directorate of Sainik Welfare, Telangana.

1. Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

Personal Identification Data: Your name, father's/husband's name, date of birth, gender, marital status, photograph, and unique identification numbers (e.g., Aadhar number, service number).
Contact Information: Your residential address, email address, and phone number(s).
Ex-Servicemen/Dependent Status: Information verifying your status as an Ex-Serviceman or a dependent, including service details, pension details, and other relevant documents.
Financial Information: Bank account details or other payment-related information as required for welfare disbursements or related services.
Welfare Activity Data: Information related to your participation in welfare schemes, benefits received, and other data necessary for monitoring and reporting welfare activities.
Device Information: We may collect certain information automatically from your device, including your device's unique identifiers (e.g., IMEI, Android ID), IP address, operating system, and mobile network information.
Usage Data: Information about how you interact with the App, such as features used, time spent on the App, and access dates and times.

2. How We Use Your Information

We use the collected information for the following primary purposes:

To facilitate your registration and create your profile within the App.
To verify your eligibility for welfare schemes and benefits.
To process and administer welfare applications and disbursements.
To monitor and track the progress and effectiveness of welfare activities.
To communicate with you regarding your applications, welfare updates, important announcements, and other relevant information.
To improve the functionality and user experience of the App.
To comply with legal obligations and government directives.
To conduct internal research and analysis for service improvement.

3. Information Sharing and Disclosure

We understand the importance of your privacy and are committed to protecting your data. We share your information only with:

Internal Entities: Your information will be shared with the relevant Zilla Sainik Welfare Offices of respective districts in Telangana State and the Directorate of Sainik Welfare, Telangana, for the purpose of carrying out welfare activities, registration, and monitoring.
Service Providers: We may engage trusted third-party service providers to perform functions on our behalf, such as data hosting, technical support, or analytics. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

We will not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

4. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest.
Secure servers and data centers.
Access controls and authentication procedures.
Regular security audits and vulnerability assessments.
Employee training on data protection and privacy.

While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. No method of transmission over the Internet or method of electronic storage is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights Regarding Your Information

You have certain rights regarding the personal information we hold about you. These may include:

Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
Right to Deletion: You may have the right to request the deletion of your personal data under certain circumstances, subject to legal and operational requirements.
Right to Object: You may have the right to object to the processing of your personal data under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.

7. Children's Privacy

Our App is not intended for use by individuals under the age of 18 without parental or guardian supervision. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you become aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

By Email: porsb-ts@nic.in
By Mail: Directorate of Sainik Welfare, Telangana, India
Through the App: We can apply through grievances in our app